That's kind of how I feel about my new pain giv...er, ... dentist office. ;-) They really are good about their customer service and it makes me wonder...is this going to be one of the big differentiator trends coming up? "People don't want to spend money, so how can we get them to? I know, we'll actually *train* our employees and teach them to be polite. Won't that shock the heck out of everyone?"