That, & the wails that one is greeted with when the patron is told that he or she must wait for the article or book. Look, bub, lack of planning on your part shouldn't be an emergency on my part. For a lot of the younger guys, we're their last resort instead of their first, & they wonder how the older guys always seem to have the information they need...I've hinted to them that it might be because the older guys figured that they can let someone else look things up for them while they can do other stuff, but the clues don't seem to stick.